Service Terms

A website submission is a request, not a confirmed appointment. We confirm availability, scope, location and timing separately. You must provide accurate vehicle and access information and ensure the vehicle is in a safe, lawful place for work.

Website prices are estimates unless clearly stated otherwise. A quote is valid until its stated expiry date. We will seek approval before material additional work, except where immediate action is reasonably necessary to prevent danger or further damage and contact is not possible.

You may cancel before work starts. A reasonable call-out or late-cancellation charge may apply when cancellation occurs within 24 hours of the agreed attendance time or after a mechanic has travelled. Any charge will be shown on an invoice and does not affect statutory cancellation rights where they apply.

Invoices are due on the date shown. Online card payments are processed by Stripe; we do not receive full card details. A payment is complete only after our system receives confirmation from the payment provider.

Services will be performed with reasonable care and skill. Parts warranties may be provided by their manufacturer or supplier. Report concerns promptly to info@ngautosrepairs.co.uk so we can inspect and, where appropriate, remedy the work.

Nothing in these terms excludes liability that cannot legally be excluded, including liability for death or personal injury caused by negligence, fraud, or your statutory consumer rights. Otherwise, we are not responsible for losses that were not reasonably foreseeable. These terms are governed by the law of England and Wales.